If you need to ask us a quick question, or need some help with hire or sales enquiries you can contact us via the MSN Messenger service and chat to us on-line.

MSN address is live1010@hotmail.co.uk

(NB This is not our e-mail address use the link on the left hand menuu bar to contact us via e-mail)

Live assist is generally available from 10am-6:30pm Monday to Friday. 

Following these simple steps allows you to shop online with confidence:

-1- Don't hand over valuable card or bank account information to the fraudster.

Don't give away your Personal Identification Number (PIN) or bank passwords to cold callers or in response to unsolicited emails - often known as Phishing scams. Neither 10outof10 nor WorldPay will ever ask you for this information.

-2- Keep your cards and card details safe in the real world.

Most Internet fraud happens because card details are stolen in the real world and used online, so keep them safe at all times.

-3- Sign up whenever you are given the option whilst shopping online to Verified by Visa or MasterCard SecureCode.

Increasingly when you go to pay online with your card you will be given the option of signing up to these schemes that involve you using a password. By signing up you will prevent a fraudster using your card details on participating sites as they will not know your password.

-4- Only ever use a protected computer.

Make sure your computer has up-to-date anti-virus software and a firewall installed.

-5- Only shop at secure websites.

Ensure that the security icon - the locked padlock or unbroken key symbol - is showing in the bottom of your browser window before sending your card details. The beginning of the retailer's Internet address will change from "http" to "https" when a purchase is made using a secure connection. Note: By double clicking on the padlock, you will see a confirmation that it is still valid. 10outof10 use a secure JAVA window for collecting credit card details. Or Worldpay for Debit cards.

-6- Make sure your browser is set to the highest level of security notification and monitoring.

The safety options are not always activated by default when you install your computer. The most popular browsers include Microsoft Internet Explorer and Firefox. Check that you're using a recent version - you can usually download the latest version from your browsers' websites.

-7- Always check your statements.

Check statements as soon as you receive them. If you find a transaction on your statement that you did not make, contact your bank or card company immediately. Shred any documents that contain information relating to your financial affairs.

-8- Consider using an Internet-only card.

If you regularly make transactions over the Internet consider opening a separate credit card account specifically for these transactions. This would enable you to monitor transactions at a glance and credit cards offer additional consumer protection should anything go wrong.

-9- Print out your order.

When shopping online make sure you get a hard copy of both your order form and the retailer's terms and conditions. When buying from overseas remember that it may be difficult to seek redress if problems arise, but having all the relevant information will help your bank or building society take up the case if you have any problems.

-10- Learn more about online security.

For more information about how to bank and shop safely online visit: Get Safe Online, CardWatch.org, or Bank Safe Online.