Introduction
In this privacy policy, ‘we’ and ‘our’ relate to 10 out of 10 Productions Ltd, company number 02455157, a company registered in England and Wales. ‘You’ and ‘your’ relate to a person considering a purchase, who has purchased from the company or who is making an enquiry.
How personal data is used
Information supplied with an order is used to fulfil that order. Information supplied with an enquiry is used to respond to that enquiry.
The company may contact a customer by telephone, email or other means about an order, including delivery status, stock availability or changes to the order. These communications are separate from marketing messages that customers may opt out of.
Where information is shared with a payment gateway, delivery company or other third party, its use is limited to fulfilling the order.
Information held
Information may include product, transaction and fraud-checking details, name, address, phone number, email, delivery instructions and notes of communications through email, live chat, CRM and phone.
The company does not seek information about race, religion, political affiliation, trade-union membership, sexual orientation, or medical or genetic history.
Retention and security
Information supplied with an order or enquiry is retained to fulfil the order or respond to the enquiry. Invoice data is retained for the period required by HMRC. Access is limited to relevant people and data is protected from unauthorised access using reasonable means.
Your rights
You may have rights to request deletion in some circumstances, object to marketing, withdraw consent, access a copy of your data, correct errors, ask where data came from and lodge a complaint with the Information Commissioner’s Office.
Contact
Questions or concerns can be raised through the contact page or by calling 020 8659 2558.