Returns
Non-custom items may be eligible for return at the customer’s cost. Custom cables and bars, lamps and software are excluded from the general return provision.
Conditions differ for unopened returns and business-customer returns. Contact the team before returning an item to confirm eligibility, timescales and any restocking charge.
Faulty goods
Collection, repair or replacement may be arranged for faulty goods. Your statutory rights are unaffected.
Contact the team promptly with the order details and a description of the fault so the appropriate next step can be agreed.
How to arrange a return
Obtain a return number from 10 out of 10 before sending an item back. Goods should not be returned until the team has confirmed the process and return address.